Terms of service

Cordiul Ltd (“Cordiul”, “we”, “us”) provides an outbound sales platform: lead data and buying signals, AI research and writing, multichannel sequences, a parallel dialer, and CRM sync. We may improve or change features over time; if we materially reduce what your plan includes, we will tell you first.

You must provide accurate information, keep your credentials secure, and be authorised to act for the company you sign up on behalf of. You are responsible for activity in your workspace, including team members you invite.

Cordiul is built for lawful B2B outreach. Using it, you agree to:

• Comply with the laws that apply to your outreach, including anti-spam, telemarketing, and data protection rules such as the UK GDPR, EU GDPR, PECR, CAN-SPAM, and the TCPA, and honour do-not-call and do-not-contact requests.
• Honour opt-outs promptly. Suppression and unsubscribe mechanisms built into the platform must not be removed or circumvented.
• Not send unlawful, deceptive, or harassing content, and not misrepresent who you are, including in AI-personalised voicemail drops, which may only clone a voice with that person's consent.
• Not resell, scrape, or bulk-export the lead database outside normal use of the product.
• Not attempt to probe, overload, or disrupt the service or use it to build a competing dataset.

We may suspend accounts that put deliverability, phone number reputation, or other customers at risk while we work with you to resolve the issue.

You own your data: your prospect lists, content, recordings, and CRM records. You grant us the rights needed to run the service on that data, as described in our Privacy Policy. You are responsible for having a lawful basis to contact the people on your lists and for call-recording consent where your jurisdiction requires it.

Sanad drafts research and outreach for you. AI output can be wrong or incomplete, so review it before it goes out; you are responsible for what you send. We do not allow our model providers to train on your data.

Starter includes two users and offers monthly or annual billing at the prices shown on our pricing page. Annual Starter billing is a 12-month agreement paid upfront. Billing periods can be changed at renewal. Growth and Scale are quoted for your team. Trials are set up by our team after a demo, last 14 days, include the Growth features, are free, require no card, and end automatically: if you do not subscribe, the workspace stops receiving credits and you can ask us to delete its data as described in the Privacy Policy. Usage allowances, such as calling minutes, are as described on the pricing page.

You can stop using Cordiul at any time and ask us to delete your account as described in the Privacy Policy. We may suspend or end the agreement for material breach of these terms, including acceptable-use violations, or if the service is discontinued, with reasonable notice where practical. On termination you can ask us for an export of your data and for its deletion, as described in the Privacy Policy.

Cordiul is provided “as is”. We do not guarantee uninterrupted service, meeting volumes, deliverability rates, or connection rates, which depend on factors outside our control. To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability under these terms is capped at the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot lawfully be limited.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If we update these terms materially we will notify account owners by email before the change takes effect. Questions? Email hello@cordiul.com.