Cordiul is built to support compliant outbound calling. We provide safeguards to help teams reduce risk and protect customer trust while dialing at scale.
Core safeguards
- Do-Not-Call (DNC) enforcement: blocks dialing numbers on your DNC list.
- Quiet hours enforcement: prevents calls outside allowed local time windows.
- Attempt caps: limits repeat attempts within daily and rolling windows.
- Region-aware rules: applies different rules for US, UK, EU, and other regions.
- UK TPS checks: blocks calls when TPS status is registered or cannot be verified.
Reputation protection
- Number reputation scoring: evaluates recent outcomes to reduce spam risk.
- Smart rotation: rotates outbound numbers to distribute call volume.
Auditability
- Audit logging: records key compliance decisions and call events.
- Call outcomes: tracks dispositions and results for review and coaching.
Your responsibility
Cordiul provides tooling to support compliance, but customers are responsible for ensuring their use of the platform complies with applicable laws and regulations in their jurisdiction.